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Warranty Policy

All products imported by K-Trade International Co., Ltd. are warranted from the date they are purchased from own shops or distributors (date, month and year that are specified on the receipt). The warranty includes damages from manufacturing process only, excluding any damages from any misusing and actual use of the products or in case products are altered and modified or maintained incorrectly. The purchaser must declare the following evidences to claim the warranty:

  • Damaged product
  • Receipt with a date, month, and year of purchase (Can use a copy or a photo)

Warranty Period

Products in each brand vary in the warranty period, which would start from the date on the receipt. In case there is no receipt (copy/photo), K-Trade will use the year that model of product is manufactured as the beginning year. The warranty period of each brand are as follows:

 

BrandsWarranty Period
MARINCarbon Fibre Frames and Forks: 5 Years
Rigid Frames and Forks:              Lifetime
Full Suspension Frames:              5 Years
ORTLIEB5 years
SKS5 years
tubus30 years
busch+muller6 months
Hebie2 years
CabinZero10 and 25 years
(for 32-litre bags onwards)
METODO2 years
pacsafe5 years (for bags) and
2 years (for accessories)
FX CreationsLimited warranty
Esbit2 years
Ticket To The Moon10 years
N-ritNo warranty
P.A.C.No warranty

Contact Warranty Department

Call our office: 0-2711-4700
Office hours:    Mon - Fri (9am - 6pm) excluding holidays
Or contact us

 

EXTENDED WARRANTY

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